Contact Details and Assistance

St. Croix Rods is operated by Chapman Lacie Apparel LLC.

Last updated: September 5, 2026

Use this guide to understand the choices, responsibilities, and support available.

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1. How we respond

Contact support@stcroix.it.com or 773-914-3279. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.

2. Business identity

Chapman Lacie Apparel LLC operates the brand and online store at stcroix.it.com. The domain, support channel, and business details on this page are the official public contact points for this storefront.

3. Contact details

Email: support@stcroix.it.com
Phone: 773-914-3279
Business address: 3331 Erie Ave, Cincinnati, Ohio, 45208, United States

4. Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

5. Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.

6. Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.